Covid 19
Waiter with Mask


Frequently asked questions

The pandemic has changed the way we do things. We need to keep ourselves and everyone else safe and the same goes for when we train you and your team. 

What can we do safely?

What do we do if qualifications expire during lockdown?

Find the answers here...

How many people will there be on my course, will there be safe distancing?

We ask all learners to adhere to safe distancing rules when attending any of our group courses. Although a maximum of twelve people are permitted to attend, we prefer to operate in groups no larger than six. Anyone who cannot follow distancing rules, will be asked to leave the group so that we can keep all other learners safe.

Do I need to wear a mask for the duration of my training?

Yes. This protects your fellow learners. However, if you have special requirements or a condition that prevents you using face coverings, please let us know at least 48 hours before the course takes place, giving us time to find alternative arrangements.

Do I need a negative COVID test before I can attend a course?

No, you do not need a negative COVID test to attend a course. Yet if you experience any COVID related signs and symptoms at any time prior to the course, you must let us know. Courses can be rescheduled for you without any complication or additional charge. Anyone who attends a course showing signs and symptoms that could indicate COVID, will be asked to leave and their course will rescheduled for a safer time in the future.

What happens if I have to self-isolate on the day of the course?

Not a problem. Just let us know before the course begins by calling 01727 223201, if you are unable to call please email us. Once we know that you need to isolate, we will simply rearrange your course for another time without any additional charges.

Do I need to wait until I have had my COVID vaccination before I can attend a course?

No, you do not need to delay your training until you have received your Covid vaccines. The HSE are encouraging us all to continue with first aid and safety training as long as we follow solid distancing and hygiene rules.

Can I attend a course while I've been furloughed by my employer?

Yes, you can attend first aid and safety related training while furloughed. The HSE (Health and Safety Executive) actively encourages us to continue with this important training whilst furloughed. Just as long as you attending a course does not generate revenue for your business or provide a service to your customers. Full HSE guidance supporting this can be found here:

Will my employer pay me for the time I've attended a course?

Here is the current government advice: Pay for time spent training While you’re on furlough, you’re encouraged to do training as long as your training does not provide services to, or generate revenue for your employer or an associated organisation. When you do training at the request of your employer during hours which your employer records you as being on furlough, you are entitled to be paid at least your appropriate national minimum wage for this time. Usually, the furlough payment of 80% of your regular wage, will cover these training hours. However, when the minimum wage entitlement is more than the furlough payment, your employer will need to pay you the additional wages. For the full document and advice, follow this link:

Is my current First Aid certificate still valid during lockdown?

Possibly. The Government have allowed extension of qualifications under certain circumstances. Take care if your business is still operating; you still need to comply with the law. Here's their guidance: Offshore Medic and Offshore First Aid Certificates: From 31 October 2020 offshore medic (OM), or offshore first aid (OFA) certificates, must be current and in date. The temporary COVID-19 extension arrangements end. First Aid at Work (FAW) and Emergency First aid at Work (EFAW) certificates requalification: First aid providers have resumed first aid training and assessment. In some cases, there remains a back log or limited availability. FAW or EFAW certificates that expired after 16 March 2020 can remain valid until 31 October 2020 or 6 months from date of expiry, whichever is later. All requalification training for these certificates should be completed by 31 March 2021. To qualify for the extension, employers must be able to demonstrate that: they have made every effort to arrange requalification training as soon as possible and can explain in detail why they have not been able to do so. For example, they must show evidence that staff with expired certificates are booked on to EFAW or FAW requalification courses, if requested by an inspector they have adequate and appropriate equipment and facilities to give first aid to any employee who is injured or becomes ill at work the level of first aid cover provided remains appropriate for their particular work environment the level of first aid provision necessary in high risk settings is fully maintained, eg in construction, agriculture, engineering and chemicals This guidance now applies to employers in England, Scotland and Wales. For full Government advice, follow this link: Still unsure? Want to talk it through? Call us on 01727 223201 for friendly advice. Alternatively, email us with your questions and we'll get back to you as soon as possible.

I've booked a classroom course, but would rather do it online, can I change my booking?

Of course you can. As long as your course is also available online or as a blended course, we can make the changes for you very easily. Blended training or online training is safer than classroom training and many people make this change to their booking. Call us on 01727 223201 and we'll take care of it for you. Alternatively, email us with your questions and we'll get back to you as soon as possible.

I've booked an online course but would rather attend a classroom course, can I rebook?

Of course you can. As long as your course is also available as a classroom course, we can make the changes for you very easily. Call us on 01727 223201 and we'll take care of it for you. Alternatively, email us with your questions and we'll get back to you as soon as possible.

My course involves CPR training. Are rescue breaths safe these days?

If you are attending first aid training or a CPR course, we'll teach you how to perform rescue breaths. However, please do not worry! We ensure everything is kept safe. For example you will not share any equipment with any other learner. All equipment is fully sanitised before and after every use. Even so, it has been confirmed by Resuscitation Council UK that practical demonstration of rescue breaths may be omitted from the training. The exception is for Lifeguard training or Paediatric First Aid classes where the importance and benefit of demonstrating rescue breaths far outweighs the very small risks associated. We are very experienced at delivering these courses and have developed techniques whilst using the very latest equipment to ensure that you pick up the right skills and knowledge without risk.

What we do to keep everyone safe...

Blended-training method: We use a two-part training method called 'blended-training.' This is a time efficient way of training that combines online training training with instructor lead training. It removes the traditional requirement to join large classes for lengthy periods. Classroom courses remain available and operate with the following measures in place. What if anybody has Covid symptoms? Learners with any symptoms of COVID-19 (e.g. persistent cough, high temperature, loss or change to sense of smell or taste) must not attend training. A free transfer to another course will be provided. A pre-course questionnaire is sent out 24 hours prior to course. Social distancing: Social distancing measures are in place between learners at all times during tuition, break, arrival and departure. Instructor lead tuition: There is now greater availability of one-to-one tuition and qualification. There is less and little need to attend a traditional classroom course witgh large class numbers. First Aid manikins: First Aid courses with a CPR module require use of training manikins. These courses operate with one manikin per learner for practice. Maniklins undergo rigourous cleaning and disinfection protocols. Practical exercises: Learners will not touch and remain socially distanced during practical sessions. Face coverings: Face coverings will be worn throughout the course. Learners may wear their own or may purchase them from us at £1 per mask. Class sizes: We operate with group sizes averaging just five in number. That's five learners plus one instructor, ensuring group sizes of no more than six in total. Hand sanitation: Hand sanitation is freely available, encouraged and required at all times. Regular breaks are created for hand washing purposes. Sanitation: All sanitising products are of hospital grade. Wipes and hand gel are provided. All surfaces are thoroughly disinfected between users. Gloves: We provide nitrile (latex free) gloves as required throughout the course during practical sessions.